Home Library IPDJ Home Volume 12 – Issue 1: May 2022 Volume 12, No 1, Article 7
Title of Article | Enabling innovation and sustainable improvement in person-centred healthcare during the first wave of the Covid-19 pandemic – a reflective account |
Type of Article | Critical Reflection |
Author/s | Shobhan Thakore, Deborah Baldie and Seán Paul Teeling |
Reference | Volume 12, Issue 1, Article 7 |
Date of Publication | May 2022 |
DOI | https://doi.org/10.19043/ipdj.121.007 |
Keywords | Covid-19 response, ethics, person-centredness, quality improvement, staff engagement |
Background: Covid -19 placed new limitations and challenges on how healthcare could be provided. To pursue person-centred care during the initial and subsequent waves of the virus, organisations needed to find quick solutions to ethically challenging clinical scenarios.
Aim: This critical reflection aims to describe how practice developers, quality improvement advisors and practitioners worked together in a large healthcare provider in the North-East of Scotland. We combined the theoretical principles of person-centredness, service design, complexity and organisational learning to develop, enable and implement innovative solutions to providing person-centred care.
Conclusion: Working collaboratively with colleagues, we co-designed changes to treatment escalation planning, end-of-life care and hospital visiting. We found that improvement approaches need to focus not only on processes but also on the experience of patients and staff. This balanced approach had a synergistic effect on improving effectiveness and moderating moral distress.
Implications for practice:
It is only possible for healthcare organisations to truly act on the needs of those using services when person-centred approaches are built into operational planning and performance management, alongside learning networks that foster innovation
This article by Shobhan Thakore, Deborah Baldie and Seán Paul Teeling is licensed under a Creative Commons Attribution Non-Commercial 3.0 License.
- IPDJ Home
- Volume 13 – Issue 1: May 2023
- Volume 13, No 1, Editorial
- Volume 13, No 1, Article 2
- Volume 13, No 1, Article 3
- Volume 13, No 1, Article 4
- Volume 13, No 1, Article 5
- Volume 13, No 1, Article 6
- Volume 13, No 1, Article 7
- Volume 13, No 1, Article 8
- Volume 13, No 1, Article 9
- Volume 13, No 1, Article 10
- Volume 13, No 1, Article 11
- Volume 13, No 1, Article 12
- Volume 12 – Issue 2: Nov 2022
- Volume 12, No 2, Editorial
- Volume 12, No 2, Article 2
- Volume 12, No 2, Article 3
- Volume 12, No 2, Article 4
- Volume 12, No 2, Article 5
- Volume 12, No 2, Article 6
- Volume 12, No 2, Article 7
- Volume 12, No 2, Article 8
- Volume 12, No 2, Article 9
- Volume 12, No 2, Article 10
- Volume 12, No 2, Article 11
- Volume 12, No 2, Article 12
- Volume 12 – Special Issue: A pan-European Person-centred Curriculum Framework
- Volume 12 – Issue 1: May 2022
- Volume 11 – Issue 2: Nov 2021
- Volume 11, No 2, Editorial
- Volume 11, No 2, Article 2
- Volume 11, No 2, Article 3
- Volume 11, No 2, Article 4
- Volume 11, No 2, Article 5
- Volume 11, No 2, Article 6
- Volume 11, No 2, Article 7
- Volume 11, No 2, Article 8
- Volume 11, No 2, Article 9
- Volume 11, No 2, Article 10
- Volume 11, No 2, Article 11
- Volume 11, No 2, Article 12
- Volume 11 – Issue 1: May 2021
- Volume 11, No 1, Editorial
- Volume 11, No 1, Article 2
- Volume 11, No 1, Article 3
- Volume 11, No 1, Article 4
- Volume 11, No 1, Article 5
- Volume 11, No 1, Article 6
- Volume 11, No 1, Article 7
- Volume 11, No 1, Article 8
- Volume 11, No 1, Article 9
- Volume 11, No 1, Article 10
- Volume 11, No 1, Article 11
- Volume 11, No 1, Article 12
- Volume 11, No 1, Article 13
- Volume 10 – Issue 2: Nov 2020
- Volume 10, No 2, Editorial
- Volume 10, Issue 2, Article 2
- Volume 10, Issue 2, Article 3
- Volume 10, Issue 2, Article 4
- Volume 10, Issue 2, Article 5
- Volume 10, Issue 2, Article 6
- Volume 10, Issue 2, Article 7
- Volume 10, Issue 2, Article 8
- Volume 10, Issue 2, Article 9
- Volume 10, Issue 2, Article 10
- Volume 10, Issue 2, Article 11
- Volume 10, Issue 2, Article 12
- Volume 10, Issue 2, Article 13
- Volume 10 – Special Issue: Person-centred Curricula
- Volume 10 – Issue 1: May 2020
- Volume 10, Issue 1, Editorial
- Volume 10, Issue 1, Article 2
- Volume 10, Issue 1, Article 3
- Volume 10, Issue 1, Article 4
- Volume 10, Issue 1, Article 5
- Volume 10, Issue 1, Article 6
- Volume 10, Issue 1, Article 7
- Volume 10, Issue 1, Article 8
- Volume 10, Issue 1, Article 9
- Volume 10, Issue 1, Article 10
- Volume 10, Issue 1, Article 11
- Volume 10 – Special Issue: Critical Perspectives on Person, Care and Aging
- Volume 10, Special Issue on Critical Perspectives on Person, Care and Aging, Introductory Article
- Volume 10, Special Issue on Critical Perspectives on Person, Care and Aging, Article 2
- Volume 10, Special Issue on Critical Perspectives on Person, Care and Aging, Article 3
- Volume 10, Special Issue on Critical Perspectives on Person, Care and Aging, Article 4
- Volume 10, Special Issue on Critical Perspectives on Person, Care and Aging, Article 5
- Volume 10, Special Issue on Critical Perspectives on Person, Care and Aging, Article 6
- Volume 10, Special Issue on Critical Perspectives on Person, Care and Aging, Article 7
- Volume 9 – Issue 2: Nov 2019
- Volume 9 – Issue 1: May 2019
- Volume 9, Issue 1, Editorial
- Volume 9, Issue 1, Guest Editorial
- Volume 9, Issue 1, Article 3
- Volume 9, Issue 1, Article 4
- Volume 9, Issue 1, Article 5
- Volume 9, Issue 1, Article 6
- Volume 9, Issue 1, Article 7
- Volume 9, Issue 1, Article 8
- Volume 9, Issue 1, Article 9
- Volume 9, Issue 1, Article 10
- Volume 9, Issue 1, Article 11
- Volume 9, Issue 1, Article 12
- Volume 9, Issue 1, Article 13
- Volume 8 – Issue 2: Nov 2018
- Volume 8, No 2, Editorial
- Volume 8, No 2, Article 2
- Volume 8, No 2, Article 3
- Volume 8, No 2, Article 4
- Volume 8, No 2, Article 5
- Volume 8, No 2, Article 6
- Volume 8, No 2, Article 7
- Volume 8, No 2, Article 8
- Volume 8, No 2, Article 9
- Volume 8, No 2, Article 10
- Volume 8, No 2, Article 11
- Volume 8, No 2, Article 12
- Volume 8, No 2, Article 13
- Volume 8 – Issue 1: May 2018
- Volume 8, No 1, Editorial
- Volume 8, No 1, Article 2
- Volume 8, No 1, Article 3
- Volume 8, No 1, Article 4
- Volume 8, No 1, Article 5
- Volume 8, No 1, Article 6
- Volume 8, No 1, Article 7
- Volume 8, No 1, Article 8
- Volume 8, No 1, Article 9
- Volume 8, No 1, Article 10
- Volume 8, No 1, Article 11
- Volume 8, No 1, Article 12
- Volume 7 – Issue 2: Nov 2017
- Volume 7, No 2, Editorial
- Volume 7, No 2, Guest Editorial
- Volume 7, No 2, Article 3
- Volume 7, No 2, Article 4
- Volume 7, No 2, Article 5
- Volume 7, No 2, Article 6
- Volume 7, No 2, Article 7
- Volume 7, No 2, Article 8
- Volume 7, No 2, Article 9
- Volume 7, No 2, Article 10
- Volume 7, No 2, Article 11
- Volume 7, No 2, Article 12
- Volume 7 – Special Issue: Enhancing Wellbeing: Practice and Politics
- Volume 7, Special Issue on Enhancing wellbeing: practice and politics, Article 1
- Volume 7, Special Issue on Enhancing wellbeing: practice and politics, Article 2
- Volume 7, Special Issue on Enhancing wellbeing: practice and politics, Article 3
- Volume 7, Special Issue on Enhancing wellbeing: practice and politics, Article 4
- Volume 7, Special Issue on Enhancing wellbeing: practice and politics, Article 5
- Volume 7, Special Issue on Enhancing wellbeing: practice and politics, Article 6
- Volume 7, Special Issue on Enhancing wellbeing: practice and politics, Article 7
- Volume 7, Special Issue on Enhancing wellbeing: practice and politics, Article 8
- Volume 7, Special Issue on Enhancing wellbeing: practice and politics, Article 9
- Volume 7 – Issue 1: May 2017
- Volume 7, No 1, Editorial
- Volume 7, No 1, Article 2
- Volume 7, No 1, Article 3
- Volume 7, No 1, Article 4
- Volume 7, No 1, Article 5
- Volume 7, No 1, Article 6
- Volume 7, No 1, Article 7
- Volume 7, No 1, Article 8
- Volume 7, No 1, Article 9
- Volume 7, No 1, Article 10
- Volume 7, No 1, Article 11
- Volume 7, No 1, Article 12
- Volume 7, No 1, Article 13
- Volume 6 – Issue 2: Nov 2016
- Volume 6, No 2, Editorial
- Volume 6, No 2, Article 2
- Volume 6, No 2, Article 3
- Volume 6, No 2, Article 4
- Volume 6, No 2, Article 5
- Volume 6, No 2, Article 6
- Volume 6, No 2, Article 7
- Volume 6, No 2, Article 8
- Volume 6, No 2, Article 9
- Volume 6, No 2, Article 10
- Volume 6, No 2, Article 11
- Volume 6, No 2, Article 12
- Volume 6, No 2, Article 13
- Volume 6 – Issue 1: May 2016
- Volume 6, No 1, Editorial
- Volume 6, No 1, Article 2
- Volume 6, No 1, Article 3
- Volume 6, No 1, Article 4
- Volume 6, No 1, Article 5
- Volume 6, No 1, Article 6
- Volume 6, No 1, Article 7
- Volume 6, No 1, Article 8
- Volume 6, No 1, Article 9
- Volume 6, No 1, Article 10
- Volume 6, No 1, Article 11
- Volume 6, No 1, Article 12
- Volume 6, No 1, Article 13
- Volume 6, No 1, Article 14
- Volume 6, No 1, Article 15
- Volume 5 – Issue 2: Nov 2015
- Volume 5 – Special Issue: Person-centredness
- Volume 5, Special Issue on Person-centredness, Editorial
- Volume 5, Special Issue on Person-centredness, Guest Editorial
- Volume 5, Special Issue: Person Centredness, Article 1
- Volume 5, Special Issue: Person Centredness, Article 2
- Volume 5, Special Issue: Person Centredness, Article 3
- Volume 5, Special Issue: Person Centredness, Article 4
- Volume 5, Special Issue: Person Centredness, Article 5
- Volume 5, Special Issue: Person Centredness, Article 6
- Volume 5, Special Issue: Person Centredness, Article 7
- Volume 5, Special Issue: Person Centredness, Article 8
- Volume 5, Special Issue: Person Centredness, Article 9
- Volume 5, Special Issue: Person Centredness, Article 10
- Volume 5, Special Issue: Person Centredness, Article 11
- Volume 5 – Issue 1: May 2015
- Volume 5, No 1, Editorial
- Volume 5, No 1, Tribute
- Volume 5, No 1, Article 1
- Volume 5, No 1, Article 2
- Volume 5, No 1, Article 3
- Volume 5, No 1, Article 4
- Volume 5, No 1, Article 5
- Volume 5, No 1, Article 6
- Volume 5, No 1, Article 7
- Volume 5, No 1, Article 8
- Volume 5, No 1, Article 9
- Volume 5, No 1, Article 10
- Volume 5, No 1, Article 11
- Volume 5, No 1, Article 12
- Volume 4 – Issue 2: Nov 2014
- Volume 4, No 2, Editorial
- Volume 4, No 2, Guest Editorial
- Volume 4, No 2, Article 1
- Volume 4, No 2, Article 2
- Volume 4, No 2, Article 3
- Volume 4, No 2, Article 4
- Volume 4, No 2, Article 5
- Volume 4, No 2, Article 6
- Volume 4, No 2, Article 7
- Volume 4, No 2, Article 8
- Volume 4, No 2, Article 9
- Volume 4, No 2, Article 10
- Volume 4 – Issue 1: May 2014
- Volume 4, No 1, Editorial
- Volume 4, No 1, Article 1
- Volume 4, No 1, Article 2
- Volume 4, No 1, Article 3
- Volume 4, No 1, Article 4
- Volume 4, No 1, Article 5
- Volume 4, No 1, Article 6
- Volume 4, No 1, Article 7
- Volume 4, No 1, Article 8
- Volume 4, No 1, Article 9
- Volume 4, No 1, Article 10
- Volume 4, No 1, Article 11
- Volume 4, No 1, Article 12
- Volume 3 – Issue 2: Nov 2013
- Volume 3, Issue 2, Editorial
- Volume 3, Issue 2, Guest Editorial
- Volume 3, Issue 2, Article 1
- Volume 3, Issue 2, Article 2
- Volume 3, Issue 2, Article 3
- Volume 3, Issue 2, Article 4
- Volume 3, Issue 2, Article 5
- Volume 3, Issue 2, Article 6
- Volume 3, Issue 2, Article 7
- Volume 3, Issue 2, Article 8
- Volume 3, Issue 2, Article 9
- Volume 3, Issue 2, Article 10
- Volume 3, Issue 2, Article 11
- Volume 3, Issue 2, Article 12
- Volume 3, Issue 2, Article 13
- Volume 3 – Issue 1: May 2013
- Volume 3, Issue 1, Editorial
- Volume 3, Issue 1, Guest Editorial
- Volume 3, Issue 1, Article 1
- Volume 3, Issue 1, Article 2
- Volume 3, Issue 1, Article 3
- Volume 3, Issue 1, Article 4
- Volume 3, Issue 1, Article 5
- Volume 3, Issue 1, Article 6
- Volume 3, Issue 1, Article 7
- Volume 3, Issue 1, Article 8
- Volume 3, Issue 1, Article 9
- Volume 3, Issue 1, Article 10
- Volume 3, Issue 1, Article 11
- Volume 3 – Conference Supplement, March 2013
- Volume 3, Conference Supplement, Editorial
- Volume 3, Conference Supplement, Guest Editorial
- Volume 3, Conference Supplement, Article 1
- Volume 3, Conference Supplement, Article 2
- Volume 3, Conference Supplement, Article 3
- Volume 3, Conference Supplement, Article 4
- Volume 3, Conference Supplement, Article 5
- Volume 3, Conference Supplement, Article 6
- Volume 3, Conference Supplement, Article 7
- Volume 2 – Issue 2: Nov 2012
- Volume 2, Issue 2, Editorial
- Volume 2, Issue 2, Article 1
- Volume 2, Issue 2, Article 2
- Volume 2, Issue 2, Article 3
- Volume 2, Issue 2, Article 4
- Volume 2, Issue 2, Article 5
- Volume 2, Issue 2, Article 6
- Volume 2, Issue 2, Article 7
- Volume 2, Issue 2, Article 8
- Volume 2, Issue 2, Article 9
- Volume 2, Issue 2, Article 10
- Volume 2, Issue 2, Article 11
- Volume 2, Issue 2, Article 12
- Volume 2, Issue 2, Article 13
- Volume 2, Issue 2, Article 14
- Volume 2 – Issue 1: May 2012
- Volume 2, Issue 1, Editorial
- Volume 2, Issue 1, Guest Editorial
- Volume 2, Issue 1, Article 1
- Volume 2, Issue 1, Article 2
- Volume 2, Issue 1, Article 3
- Volume 2, Issue 1, Article 4
- Volume 2, Issue 1, Article 5
- Volume 2, Issue 1, Article 6
- Volume 2, Issue 1, Article 7
- Volume 2, Issue 1, Article 8
- Volume 2, Issue 1, Article 9
- Volume 2, Issue 1, Article 10
- Volume 2, Issue 1, Article 11
- Volume 2, Issue 1, Article 12
- Volume 2, Issue 1, Article 13
- Volume 1 – Issue 2: Nov 2011
- Volume 1, Issue 2, Editorial
- Volume 1, Issue 2, Article 1
- Volume 1, Issue 2, Article 2
- Volume 1, Issue 2, Article 3
- Volume 1, Issue 2, Article 4
- Volume 1, Issue 2, Article 5
- Volume 1, Issue 2, Article 6
- Volume 1, Issue 2, Article 7
- Volume 1, Issue 2, Article 8
- Volume 1, Issue 2, Article 9
- Volume 1, Issue 2, Article 10
- Volume 1, Issue 2, Article 11
- Volume 1 – Issue 1: May 2011
- Volume 1, Issue 1, Introduction
- Volume 1, Issue 1, Editorial
- Volume 1, Issue 1, Article 1
- Volume 1, Issue 1, Article 2
- Volume 1, Issue 1, Article 3
- Volume 1, Issue 1, Article 4
- Volume 1, Issue 1, Article 5
- Volume 1, Issue 1, Article 6
- Volume 1, Issue 1, Article 7
- Volume 1, Issue 1, Article 8
- Volume 1, Issue 1, Article 9
- Volume 13 – Issue 1: May 2023
- All Issues
- About IPDJ
- About IPDC
- About PcP-ICoP
- Permissions
- Contact Us