The impact of team culture on patient and relative experience on an elderly care ward
| Leader(s) | Elizabeth Green (project lead), Nina Oldham and Xoisa Hlatshwayo |
| Location | Basingstoke and North Hampshire Hospitals |
| Duration | December 2016 – June 2018 |
| Received for Publication | December 2018 |
Lack of leadership, multiple vacancies, acuity and dependency had led to low morale which in turn caused poor team culture. This was reflected in the following:
- Complaints regarding care and communication
- Poor retention and recruitment rates
- Increased serious patient safety incidents
- Negative reputation in the trust
Aims
- Improve team working by improving staff morale, team culture and collaborative working
- To improve patient and relative experience
- Reduce patient safety incidents
Approaches and Outcomes
The team took a number of approaches and were keen to look at the culture on the ward.
- The Patients First Programme had a hugely positive impact on the team and the experience patients and relatives receive on the ward
- The bursary also enabled them to make the ward more dementia friendly
This project was supported by Patients First, a partnership programme with the Burdett Trust for Nursing.
